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COVID 19 Protocols

We know that in today's world, you want to keep your baby safe and limit exposure to COVID-19.  We are also well aware that many moms and babies need in-person services that make sure that baby is getting the human milk baby needs to grow and develop properly.  We are offering limited office visits to meet the needs of our community. Below is our basic protocol and what you can expect when coming to our office.

  1. Our office is within a larger building called The Avenue.  There are several business housed within the building.  The Knoxville Lactation Clinic is located at the rear of the building, next to an exterior door.  You may choose to use that door to limit exposure to the rest of the building.  Our office is not used by anyone else, nor does anyone else have access besides the owner of the building for maintenance issues.  

  2. We are limiting our office appointments to 3 mom/baby dyads per day. 

  3. Client screening for COVID symptoms is done via a questionnaire in the client portal before each appointment. 

  4.  We are limiting support people to 1 person per dyad.

  5. We require support persons to wear masks while in the office.

  6. We require that moms wear masks while in the office.  In some situations, where baby does not respond favorably to the mask or other health risk, we will relax that requirement. 

  7. Our couch is covered with a washable material that is changed between every client.

  8. Our pillows are covered with a waterproof cover which is disinfected between clients.  We also cover the pillows with a washable pillow case that is changed between every client.

  9. We use either a disposable or washable pad on our changing table and scale.  Each surface is disinfected between clients.

  10. We run an air purifier that uses both UV and small amounts of ozone to reduce the contaminants in the air.

  11. We have a hand washing station available for use in office.

  12. Lisa Paul IBCLC wears a mask during each consult, monitors herself for COVID symptoms before each working day, and has reduced or eliminated social interaction in the community. She wears a mask while shopping and running errands.  She does continue to have interactions with her husband, adult children, and grandbaby and does not have control over their level of exposure.  She also has seasonal allergies which can manifest as respiratory problems, watery eyes, and sneezing.

If you have other questions or concerns, you may contact our office at 865-344-1788


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